Job Overview
| Job Title | Foods Customer Service Specialist |
| Location | Dubai, United Arab Emirates |
| Job ID | R-1175376 |
| Job Type | Full Time |
| Job Category | Supply Chain |
| Date Posted | 18 February 2026 |
About Unilever
Unilever operates in over 190 countries with a strong portfolio of globally trusted brands. The company’s purpose is to make sustainable living commonplace. Employees are empowered to grow in an inclusive, collaborative, and flexible work environment.
Unilever values diversity, equity, and inclusion, encouraging individuals from all backgrounds to apply.
Job Purpose
The Foods Customer Service Specialist plays a key role in leading customer service operations within a complex supply network. The role focuses on shipment planning, financial forecasting, and ensuring stock availability across distribution centers.
The objective is to enable best-in-class supplier performance through accurate forecasting and alignment with business norms.
Key Responsibilities
The main duties include:
- Primary shipment planning and forward forecasting (Volume & GSV)
- Ensuring stock availability at distribution centers
- Monitoring weekly, monthly, and yearly shipment plans
- Validating weekly CAN-Do planning and promotional forecasts
- Supporting financial volume submissions for S&OP cycles
- Leading supply risk mitigation discussions
- Coordinating with logistics, finance, and deployment teams
- Managing end-to-end reporting and stakeholder visibility
- Monitoring forecast accuracy and shipment performance
This role requires strong collaboration across departments and proactive risk management.
Required Qualifications & Experience
- Minimum 3 years of experience in Customer Service or Planning
- Experience in supply chain or FMCG operations preferred
- Strong analytical and forecasting skills
- Excellent stakeholder management abilities
- Strong communication skills
- Technical system proficiency
Leadership Expectations
Unilever emphasizes strong leadership behaviors, including:
- Passion for High Performance – Accountability and data-driven decisions
- Personal Mastery – High standards and resilience
- Consumer Love – Focus on delivering value to customers
- Purpose & Service – Humble, service-oriented leadership
- Agility – Continuous learning and adaptability
Why Join Unilever?
- Global exposure within a multinational organization
- Career growth in supply chain and operations
- Inclusive and flexible work culture
- Competitive compensation and benefits
- Opportunity to contribute to sustainable business practices
How to Apply
Interested candidates can apply directly through the official Unilever careers portal: