Job Overview
| Company Name | DSC Facilities Services LLC |
| Job Location | Dubai |
| Application Mode | Walk-in Interview |
| Recruitment Type | Direct and Free |
| Expected Salary | Competitive Salary Package |
| Nationality | Any |
| Interview Date | NA |
| Interview Time | To Be Announced |
Current Opening
Customer Service Agent
The Customer Service Agent plays a vital role in ensuring smooth communication between clients and internal operations teams. This position requires handling service requests, addressing customer inquiries, and coordinating with technical teams to ensure timely resolution of issues.
The ideal candidate will have prior experience in the Facilities Management sector and possess the ability to manage customer interactions efficiently while maintaining professionalism.
Key Responsibilities
- Handling customer calls, emails, and service requests professionally
- Logging complaints and service requests into the system accurately
- Coordinating with maintenance and operations teams for issue resolution
- Following up with customers to ensure satisfaction
- Maintaining accurate documentation and records
- Supporting daily administrative and reporting tasks
This role requires attention to detail, strong interpersonal skills, and the ability to work under pressure.
Job Criteria
- Minimum 3 years of relevant experience in the Facilities Management (FM) industry
- Experience using CAFM (Computer-Aided Facilities Management) systems is an advantage
- Strong communication and customer handling skills
- Ability to manage multiple tasks efficiently
- Professional attitude and team-oriented mindset
How to Apply
Interested candidates can send their updated CV to the email below:
Please mention the position Customer Service Agent in the subject line.