Premier Inn Hotels Middle East has announced an exciting job opportunity for the position of Receptionist at its Dubai International Airport property. This role is ideal for hospitality professionals who are passionate about customer service and enjoy working in a fast-paced, guest-focused hotel environment.
About Premier Inn Hotels
Premier Inn is a well-known British hotel chain and the largest hotel brand in the United Kingdom, operating more than 900 hotels across the UK, Germany, the UAE, and Qatar. In the UAE, Premier Inn operates under a strategic partnership between the Emirates Group and Whitbread PLC, one of Britain’s leading hospitality companies.
With 11 hotels currently operating across the Middle East and several new properties in the development pipeline, Premier Inn continues to grow rapidly in the region. The brand is recognized for its people-focused culture, strong values, and commitment to delivering great stays for every guest. Premier Inn has received multiple industry awards for brand excellence and employee engagement.
Job Overview – Receptionist
As a Receptionist at Premier Inn Dubai International Airport, you will be the first point of contact for guests. Your role is essential in creating a warm, welcoming, and professional experience from check-in to check-out. This position requires strong communication skills, attention to detail, and the ability to perform efficiently under pressure.
Key Responsibilities
- Greet and welcome guests, visitors, and suppliers in line with Premier Inn brand standards
- Handle guest check-in and check-out procedures smoothly and professionally
- Respond to guest inquiries regarding room rates, promotions, hotel services, and local attractions
- Manage reservations, cancellations, and payment processing accurately
- Follow cash-handling procedures and ensure financial accuracy
- Identify corporate leads and support long-term guest relationships
- Encourage online guest feedback and promote positive brand engagement
- Review guest feedback and suggest service improvement opportunities
- Perform general front office and administrative duties
- Coordinate with other hotel departments to resolve guest requests or complaints
- Ensure guest safety by following hotel safety guidelines and procedures
Requirements and Qualifications
- Minimum 1 year experience as a Hotel Receptionist or Front Office staff
- Working knowledge of Opera PMS is mandatory
- Fluent in English with excellent communication skills
- Arabic language skills (speaking, reading, and writing) are mandatory
- Strong customer service and interpersonal skills
- Excellent attention to detail and organizational abilities
- Ability to work under pressure in a busy hotel environment
- Flexible, proactive, and able to work independently and within a team
Employee Benefits
Premier Inn offers a competitive and attractive benefits package, including:
- Competitive salary
- Company-provided accommodation
- Transportation
- Medical insurance including dental coverage
- Air tickets
- Work schedules that support a healthy work-life balance
Premier Inn also strongly supports internal career growth. Many employees progress into supervisory and management roles through the company’s “promote from within” culture.
Why Join Premier Inn?
At Premier Inn, people are at the heart of everything we do. The company is committed to providing a supportive, inclusive, and growth-oriented work environment. If you are service-driven and passionate about hospitality, Premier Inn offers an excellent platform for long-term career success.
How to Apply
If this opportunity matches your skills and career goals, apply online through the official link below:
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