Looking to start or grow your career in the aviation sector? :contentReference[oaicite:0]{index=0} has announced multiple Customer Service job openings in Dubai for 2026. These roles allow you to work in a world-class aviation environment while enjoying career stability, global exposure, and excellent employee benefits.
From airport-based passenger assistance to contact centre support roles, Emirates Group offers a variety of positions suited to different customer service skill sets.
🌍 Company Overview – Emirates Group
The Emirates Group is the parent organization of :contentReference[oaicite:1]{index=1}, the world’s largest international airline, and :contentReference[oaicite:2]{index=2}, a global leader in air and travel services. Based in :contentReference[oaicite:3]{index=3}, the Group is recognized for service excellence, innovation, and a culturally diverse workforce.
If you enjoy engaging with people, have a passion for travel, and want to represent a globally respected brand, this opportunity is ideal for you.
🧑✈️ Current Customer Service Vacancies
All selected candidates will receive structured training focused on customer service standards, operational procedures, and internal systems.
- Airport Services Agent (Emirates / dnata)
- Marhaba Services Agent
- Support passengers during check-in, boarding, and arrival processes
- Deliver a high-quality and smooth travel experience
- Assist special category passengers including VIPs and unaccompanied minors
- Act as a professional brand representative in official uniform
II. Contact Centre & Support Role
- Contact Centre Services Agent
- Handle customer inquiries on behalf of Emirates Group
- Provide clear and accurate flight, booking, and service information
- Respond to customers via phone, chat, and digital platforms
- Maintain high service standards in every interaction
- Knowledge of additional languages is an advantage (Arabic, French, German, Mandarin, Japanese, Korean, Italian, Czech)
✅ Candidate Eligibility Criteria
- High School qualification or equivalent (A-Levels)
- Strong English communication skills (spoken and written)
- Customer-focused attitude with excellent interpersonal skills
- Ability to work shifts, including weekends and holidays
- Basic computer literacy (MS Word, Excel, Email systems)
- Willingness to comply with company grooming and uniform standards
📝 Hiring & Selection Process
- Submit online application
- Initial CV and profile screening
- Online assessment and video interview (HireVue)
- Final evaluation and offer letter
💰 Salary Package & Employee Benefits
Successful candidates will receive a tax-free monthly salary in AED, along with:
- Discounted and free travel benefits
- Medical insurance coverage
- Structured career growth and internal promotions
- Professional training and global exposure
⭐ Why Build Your Career with Emirates Group?
- Be part of a world-leading aviation organization
- Develop strong customer service and operational skills
- Work in a multicultural and professional environment
- Live and work in one of the world’s most dynamic cities
📌 How to Apply
Interested candidates can submit their applications through the official Emirates Group careers portal:
👉 Apply Online – Emirates Group Customer Service Jobs 2026
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