About Dnata Dubai Airport
Job Purpose
The Baggage Service Agent (BSA) supports dnata’s ground handling operations by supervising baggage handling activities, assisting team members, and ensuring strict compliance with aviation safety standards. This role ensures baggage is reconciled, handled carefully, and loaded onto the correct aircraft to maintain operational safety and on-time performance.
Key Responsibilities
As a Baggage Service Agent, your duties will include:
1. Deploy
- Coordinate with team members to complete operational tasks efficiently
- Allocate manpower and resources to meet shift and workload requirements
2. Lead
- Promote a strong safety culture and lead by example
- Supervise daily baggage handling activities according to dnata policies
- Ensure proper use and care of ground service equipment
3. Execute
- Reconcile baggage and ensure correct loading onto flights
- Participate in baggage loading on belts and chutes
- Operate Ground Support Equipment (GSE)
- Monitor baggage systems and respond to alerts
- Handle passenger baggage with care and accuracy
- Report operational issues to Team Leader or Duty Officer
- Maintain records and complete shift documentation
All duties must comply with dnata’s safety, quality, and environmental standards.
Qualifications & Skills Required
- Education: High School qualification
- Experience: 2–4 years in aviation, ground handling, customer service, or business administration
- Aviation Knowledge: Basic understanding of flight operations and safety procedures
- Physical Fitness: Ability to handle baggage and operate equipment like ULDs, trolleys, and dollies
- Technical Skills: Computer literate
- Safety Awareness: Strong focus on workplace safety
Salary & Benefits
dnata offers a competitive tax-free salary along with:
- Travel discounts on flights and hotels worldwide
- Exposure to a fast-paced Dubai work environment
- Professional training and career growth opportunities
- Employment with a globally recognised aviation services leader
Why Choose dnata?
dnata is a global aviation services powerhouse shaping the future of airport ground operations. Joining as a Baggage Service Agent allows you to contribute directly to safe and efficient airport operations while building an international career.
Application Details
- Position: Baggage Service Agent (BSA)
- Location: Dubai, UAE
- Apply Online: Apply Now